joya9tv Terms & Conditions — Full Version

These Rules & Terms ("Terms") joya9tv These terms apply to your use of the platform. By visiting the website, creating an account, or using any of our services, you are deemed to have agreed to these terms and conditions. Please read them carefully from start to finish.

joya9tv ("Platform", "we", "us") is an online gaming and Sports Betting service provider. These Terms apply to every user ("Member", "you") and joya9tv- constitutes a legally binding agreement.

joya9tv- By using the services, you acknowledge the following:

• You are at least 18 years of age and legally competent under applicable law.
• You are using this service voluntarily and with full awareness.
• Online gaming is not prohibited in your jurisdiction.
• You must only log in to your own account.
• It is your responsibility to stay informed of any changes to these Terms.

joya9tv We reserve the right to amend these terms and conditions at any time without prior notice. Continued use of the service after any changes constitutes your agreement to the new terms.

Account Registration Requirements

joya9tv- You are required to provide accurate, complete, and up-to-date information at the time of registration. Opening an account with false information is a violation of these Terms and may result in account termination.

• Each individual may open one account only.
• Opening multiple accounts from the same IP address, device, or payment method is strictly prohibited.
• The mobile number provided at registration must be verified.
• It is your responsibility to keep your account password confidential.

Account Security

If you notice any unauthorized access or suspicious activity on your account, please contact joya9tv- support team immediately. You are solely responsible for any loss resulting from unauthorized access to your account.

joya9tv- Services are strictly restricted to individuals aged 18 and above. You must confirm your age at the time of registration.

At Any Time joya9tv A copy of your National ID, passport, or birth registration certificate may be requested for age verification. Failure to provide the required documents within the specified timeframe may result in temporary or permanent account closure.

joya9tv- Deposits must be made using approved mobile banking methods, including bKash, Nagad, and Rocket. Deposits from third-party accounts are strictly prohibited.

Deposit Terms

• A minimum deposit amount applies — see the Promotions page for details.
• Funds will be credited to your account once the deposit has been successfully processed.
• If a deposit is delayed due to a technical issue, please contact Support.
• Suspicious transactions may be held for review.
• Deposited funds are non-refundable under any circumstances — deposits are made for the purpose of gameplay.

joya9tv- KYC verification must be completed before withdrawals can be processed. Withdrawal requests from unverified accounts will be rejected.

Withdrawal Process

• Withdrawal requests are processed within 5–15 minutes of receipt.
• Large withdrawals may take up to 24 hours for additional verification.
• Withdrawals will only be sent to an account registered under the same name.
• Withdrawals cannot be made directly from your bonus balance — the wagering requirements must be met first.
• Daily withdrawal limits apply — please contact Support if you need assistance.

joya9tv- A variety of bonuses and promotional offers are available. Each bonus has its own terms and conditions, which must be read carefully before acceptance.

General Bonus Terms

• Every bonus carries a Wagering Requirement (WR) — meaning you must place a specified number of bets before withdrawing bonus funds.
• Certain games or categories may be restricted when wagering with bonus funds.
• Each individual is entitled to claim a specific bonus once only.
• If bonuses are claimed across multiple accounts, all bonuses will be cancelled.
• Bonuses not used before their expiry date will be automatically cancelled.
• Joya9tv reserves the right to withdraw any bonus at any time.

joya9tv- The following rules must be observed when placing bets in the Sports Betting section:

• Bet Acceptance & Rejection joya9tv- reserves the sole right to make this decision.
• If incorrect odds are displayed due to a technical error, any bets placed at those odds will be voided.
• If a match or event is cancelled, the bet amount will be refunded.
• If odds change after a bet is placed in live betting, the settlement will be based on the odds accepted at the time of placement.
• We reserve the right to void bets and winnings if fraudulent betting patterns are detected.
• Minimum and maximum bet amounts are set and vary by game.

Result Settlement

All bet outcomes will be settled based on the official results of the relevant sports authority. In the event of any dispute over a result, joya9tv- decision shall be considered final.

The Following Activities joya9tv- The following activities are strictly prohibited and will result in permanent account closure and full forfeiture of all funds:

• Creating or operating multiple accounts.
• Bonus abuse or arbitrage.
• Placing bets automatically using programming scripts or bots.
• Gaming or betting using third-party funds.
• Using fraudulent payment methods or initiating chargebacks.
• Betting using match-fixing arrangements or insider information.
• Exploiting platform vulnerabilities for personal gain.
• Harassing or defrauding other members.

joya9tv We reserve the right to temporarily or permanently suspend an account under the following circumstances:

• If there is suspicion or evidence of a terms and conditions violation.
• KYC verification has not been completed.
• If suspicious financial transactions are detected.
• While an investigation is ongoing for security reasons.
• In accordance with the Responsible Gaming policy, upon self-exclusion request.

Members may also request account closure at any time. In such cases, any eligible balance will be refunded, while bonus balances will be forfeited.

joya9tv Responsible Gaming is our highest priority. We want every member to play for fun — not to feel burdened.

Responsible Gaming Tools

• Deposit Limit: Set daily, weekly, and monthly deposit limits.
• Bet Limit: Set a maximum stake per bet.
• Cooling-Off Period: Take a break from gaming for a set period.
• Self-Exclusion: Exclude yourself from the platform for a set period of time.
• Reality Check: Receive periodic reminders about your time spent playing.

If you feel that gaming is having a negative impact on your life or someone you know, please reach out to our Responsible Play Page Visit.

joya9tv places the highest importance on your personal data. Our detailed Privacy Policy on the Privacy Policy page Available.

In brief, here is what we promise:

• Your information will never be sold to third parties.
• All personal data is stored with SSL encryption.
• Your payment details are never stored in full.
• You may opt out of marketing communications at any time.

If a member joya9tv- If you are dissatisfied with the decision, you must follow the procedure outlined below:

1. Please contact our customer support team directly first.
2. Submit your complaint in writing to the support email.
3. We will provide an initial response within 72 hours.
4. A final decision will be communicated within 14 business days upon completion of the investigation for complex matters.

joya9tv- The final decision is binding, and by agreeing to these Terms you have consented to abide by it.

joya9tv We reserve the right to modify these terms and conditions, in part or in full, at any time. Continued use of the platform after any changes will be considered acceptance of the updated terms.

For significant changes, we will make every effort to notify you via your registered mobile number or in-app notification. However, it remains your responsibility to check this page regularly.

If any part of these Terms is found to be invalid or unenforceable, all remaining provisions shall continue to be fully effective.