joya9tv ("We", "Us", "Platform") take your privacy extremely seriously. This Privacy Policy ("Policy") explains how we collect your personal information, the purposes for which it is used, and how we keep it secure.
joya9tvBy using our website or services, you agree to this Policy. If you do not agree, please discontinue use of our services.
Joya9tv never sells your data, never shares it with third parties without your consent, and uses it solely to improve our services. You remain in full control of your information.
1 Information We Collect
joya9tvVarious types of information are collected during registration and use of our services. Details are provided below:
| Type of Data | Example | How We Collect Data |
|---|---|---|
| Personal Information | Name, mobile number, email (where applicable) | Registration Form |
| Financial Information | Mobile banking number (partial), transaction history | Payment Processing |
| Verification Information | National ID, Passport (KYC) | Security Verification |
| Device Information | IP address, browser, device model | Automatically |
| Gaming History | Play time, bet amount, wins & losses | Platform Usage |
| Contact Information | Support chat messages, complaint details | Directly from You |
Automatic Data Collection
When you joya9tvWhen you use our website, certain information is collected automatically — such as IP address, browser type, operating system, page visit timestamps, and similar data. This information is used for technical improvements and security purposes.
2 How your data is used
joya9tv Collected data is used solely for the following purposes:
- Account Management: To ensure secure registration, login, and account protection.
- Service Delivery: To keep gaming, betting, and payment services running smoothly.
- Security Assurance: To prevent fraud, money laundering, and unauthorized access.
- Legal Obligations: To comply with applicable laws and regulatory authority requirements.
- Service Improvement: For analytics purposes to further improve the platform experience.
- Customer Support: To respond accurately to your complaints and queries.
- Marketing: Used solely to send you relevant offers and promotions, with your consent.
Joya9tv never sells your data to marketing companies or shares it with third parties without your permission.
3 Where and how long data is stored
joya9tvAll data is stored in encrypted form on the highest-security servers. Our data centers are monitored 24/7 and regular backups are performed.
Retention Period
- Active account data: retained for as long as the account remains active.
- Closed account data: retained for a maximum of 5 years as required by law.
- Financial transaction records: retained for a maximum of 7 years, as required by regulatory authorities.
- KYC documents: retained for a maximum of 5 years after account closure.
- Support communications: up to 2 years after the issue is resolved.
All your data is protected with AES-256 encryption. Payment card or banking details are never stored in full — only the necessary portions are retained in masked form.
5 Cookie Policy
joya9tvCookies are used on our website. Cookies are small data files stored in your browser that help enhance your website experience.
Types of Cookies We Use
- Essential Cookies: To maintain your login session and ensure site security — the site cannot function without these.
- Functional Cookies: To remember your preferences (language, settings).
- Analytics Cookies: To understand which parts of the site are most used — you are not identified personally.
You can block or delete cookies at any time through your browser settings. However, blocking essential cookies may cause some features to not function properly.
6 Security Measures
joya9tv Industry-leading security technology is used to protect your information.
Our Security Layers
- SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
- AES-256 Data Encryption: All stored data is protected with the highest-grade encryption.
- Two-Factor Authentication (2FA): An additional layer of security for accessing your account.
- Firewall & DDoS Protection: Servers are protected against cyber attacks.
- Regular Security Audits: Third-party penetration testing.
- 24/7 Monitoring: Suspicious activity is detected and flagged immediately.
However, no digital system is 100% secure. It is your responsibility to keep your password confidential and to avoid logging in on unfamiliar devices.
7 Your Data Rights
joya9tvEvery member has the following rights regarding their personal data:
Right to access your data
You may request to know what information we hold about you. Please contact our support team.
Right to rectification
If any of your information is incorrect, you may request a correction.
Right to erasure
Your data will be deleted upon request, unless a legal obligation requires otherwise.
Right to Restrict Processing
You may request that your data not be used for specific purposes.
Right to data portability
You may request a copy of your data in an easily readable format.
Right to Object
You may object to marketing communications or to specific data processing activities.
To exercise any of the above rights, please contact our support team. We will respond within 30 days.
8 Protection of Minors
joya9tvOur services are strictly for individuals aged 18 and above. We do not intentionally collect information from or provide services to minors.
If a minor has registered by mistake and we become aware of it, the account will be immediately closed and all collected data will be deleted. If a parent or guardian believes their child's information is held by us, please contact Support.
9 Marketing Communications
joya9tv With your consent, relevant offers, bonuses, and updates about new games may be sent to you. These communications may be delivered via SMS to your mobile number or through app notifications.
Opt out at any time
To opt out of marketing communications:
- Go to Account Settings and turn off notifications.
- Request an opt-out via the Support chat.
Opting out will only stop marketing communications — you will continue to receive important account-related messages as usual.
10 KYC Information & Identity Verification
joya9tvKYC (Know Your Customer) verification is required under certain circumstances. This process may involve requesting proof of your identity and address.
How KYC Information Is Used
- Used solely to verify your identity.
- To meet legal obligations for the prevention of fraud and money laundering.
- Only trained and authorized personnel are permitted to access this data.
- Stored securely on encrypted servers.
Joya9tv will never ask for your full national ID number or bank PIN via email or chat. Any such request is fraudulent — please report it to our support team immediately.
11 Privacy Policy Updates
joya9tv This Privacy Policy may be updated from time to time. The revision date at the top of the page will be updated whenever changes are made.
For significant changes, we will attempt to notify you at your registered mobile number. However, checking this page regularly is the most reliable way to stay informed.
After Any Changes joya9tvContinued use of our services will be taken as your acceptance of the updated policy.
12 Contact & Complaints
If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us:
- Live Chat: Click the support button on the joya9tv.bio website.
- Email: [email protected] (displayed as plain text)
- Support Hours: 24 hours a day, 7 days a week.
We aim to respond to all privacy-related complaints within 7 business days. Complex matters may take longer, but an initial acknowledgement is provided within 48 hours.
Our Terms & Conditions and Responsible Gaming PolicyAlso read — these together form our complete set of policies.